Refund policy

Refunds

Refunds for Goods

Refund requests must be made within 7 days after receipt of your goods. Pictures are required for all refunds, including a picture of the paper in your package. I write notes on the receipt, indicating if there has been a change. For example, if it is a cutting, I might substitute a tuber if your residence is a distance away.

Once an order has been made, there are no refunds. If for some reason, I allow a refund outside of the below reasons, refunds with be subject to a 10% processing charge. The banks charge me for taking your order and for refunding your order, I think it's only fair that people who request refunds should bear the cost of changing their minds.

We accept refund requests for goods sold on our Site for any of the following reasons:

  1. Plant did not grow with in a reasonable time frame. Must provide pictures.
  2. Wrong tuber provided. Must provide in pictures.
  3. Documented leafy or crown gall within one season. Pictures must be provided.

We are a small business and I make every effort to make sure that you get a quality product. 

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