Miya (1 tuber)

Shipping Deposit Rates:

• Canada: $25.00 CAD
• United States (Phyto inspection and shipping): $50.00 USD
• Europe (Phyto inspection and shipping): $60.00 CAD

This amount is a shipping deposit. Final costs may vary before the April shipping season, and additional fees may apply based on final shipping charges.

Additional Fees:

Customs Duties, Tariffs, VAT, and Clearance Fees: For international orders, the recipient may be responsible for customs duties, tariffs (including any new or additional tariffs imposed by the importing country), VAT, and customs clearance fees charged by the destination country. These fees are not included in our shipping deposit and are payable upon arrival in the recipient's country. Please note that tariffs can significantly increase the total cost of your shipment, and we encourage customers to familiarize themselves with their country's import regulations.

Packaging and Handling: Our shipping fee includes packaging materials such as boxes, vermiculite, and protective bags to ensure safe delivery.

Flower Seed Orders: For our seeds collection, we offer a flat rate shipping fee of $4.00 CAD, available exclusively for customers within Canada. Please note that, due to the ongoing Canada Post strike, shipments will be delayed until Canada Post resumes normal service. We appreciate your patience and understanding during this time. Rest assured, your order will be processed and shipped promptly once services are restored.

Refunds

Refunds for Goods

Refund requests must be made within 3 days after receipt of your goods, no exceptions. People are taking cuttings off their tubers and then claiming that they are blind, so we are not longer accepting requests for refunds after 3 days. Pictures are required for all refunds, including a picture of the paper in your package. I write notes on the receipt, indicating if there has been a change. We also reserve the right to ask for products to be returned, in original condition, before a refund is processed. Please be aware that, going forth, every single order will be photographed and added to a customer's file on Shopify, so we can easily see if mistakes were made or if a tuber is blind.

Once an order has been made, there are no refunds. If for some reason, I allow a refund outside of the below reasons, refunds with be subject to a 20% processing charge. The banks charge me for taking your order and for refunding your order, I think it's only fair that people who request refunds should bear the cost of changing their minds.

We accept refund requests for goods sold on our Site for any of the following reasons:

1. Documented leafy or crown gall within one season on farm grown varieties. Pictures must be provided.
2. Wrong farm grown variety provided. 

International European orders: with the new "14 day cooling off period" law for European Union customers, all tubers must returned in original condition to our warehouse in Canada, with appropriate phytosanitary certification. Only after receiving product in original condition, will a refund be issued, minus restocking fees.